• Hand wash is recommended to best protect embroidery
• If machine washing is necessary, turn garment inside out and wash cold on a gentle cycle
• Do not bleach
• Hang or lay flat to dry for best results; Do not tumble dry items with Vinyl.
• Iron inside out with caution — do not iron directly on embroidery.

Proper care will help preserve the stitching, shape, and overall quality of your item.

Turnaround for embroidered items is typically 2–3 weeks from the purchase date.

Because each item is made to order, timing may vary slightly depending on order volume and design complexity.

If you have a specific deadline, please email info@hlsembroidery.com prior to ordering to confirm availability. Limited rush processing may be available depending on current workload and project details. If approved, a rush processing add-on will be provided and must be purchased before work begins.

Because each item is handmade and often custom or made to order, all sales are final. Returns, exchanges, or cancellations are not accepted.

Please review all order details carefully before purchasing, including spelling, colors, sizing, and personalization information. hlsembroidery is not responsible for errors submitted by the customer.

If your order arrives defective or incorrect, please contact info@hlsembroidery.com within 24 hours of delivery with clear photos so the issue can be reviewed. Upon approval, a replacement or store credit may be issued for the affected item only.

Shipping costs are non-refundable. Gift cards are non-refundable and do not expire.

For full details, please review our Return & Refund Policy  [LINK].

Each piece is machine embroidered and finished in my studio with close attention to detail. From thread choice to final stitch, every item is thoughtfully created to be worn, loved, and kept.

Because each piece is made individually, small variations in stitching, texture, and placement may occur — making every item one-of-a-kind in the best way.

Northern roots. Southern heart.
— hlsembroidery 🤎