Contact information
Order Questions:
If you have a question about an existing order, please include your order number and the email used at checkout. You’ll typically hear back within a few business days.
Custom Requests:
For new design ideas or personalized embroidery, please use the Custom Embroidery Request form so I can review the details properly before responding.
Returns & Exchanges:
All sales are final due to the custom nature of embroidered items. If there’s an issue with your order, please contact me within 48 hours of delivery so I can take a look and help find a solution. See our Refund policy [LINK].
Contact:
hlsembroidery LLC
Email: info@hlsembroidery.com