Heirloom Embroidered Ornament

Spot clean only, if necessary
• Do not wash or submerge
• Do not iron
• Store flat when not in use

Turnaround for embroidered items is typically 2–3 weeks from the purchase date.

Because each item is made to order, timing may vary slightly depending on order volume and design complexity.

If you have a specific deadline, please email info@hlsembroidery.com prior to ordering to confirm availability. Limited rush processing may be available depending on current workload and project details. If approved, a rush processing add-on will be provided and must be purchased before work begins.

• $7.95 Flat Rate Shipping for U.S orders
• Free Shipping on orders over $100.00
• Transit time: 3-5 Business days once shipped
•  We currently do not ship Internationally 

All sales are final.  Because each piece is handmade and often custom or made-to-order, returns and exchanges are not accepted. 

Before placing your order, please double -check all details, including spelling, colors, sizing, and personalization information.  hlsembroidery is not responsible for errors submitted by the customer.

If your order arrives defective or incorrect, please email clear photos to info@hlsembroidery.com within 24 hours of delivery so the issue can be reviewed.
Upon approval, a replacement or store credit will be issued for the affected item only.

Shipping costs are non-refundable.  If a package is lost, delayed, or damaged in transit due to USPS, please contact USPS directly to file a claim. 

Thread colors, design scale, and placement may vary slightly based on the garment and size selected. Colors may also appear different depending on your screen settings. Each piece is made to order with thoughtful adjustments for the best overall look.

Each piece is machine embroidered and finished in my studio with close attention to detail. From thread choice to final stitch, every item is thoughtfully created to be worn, loved, and kept.

Because each piece is made individually, small variations in stitching, texture, and placement may occur — making every item one-of-a-kind in the best way.

Northern roots. Southern heart.
— hlsembroidery 🤎

Our Commitment

hlsembroidery, LLC is committed to ensuring digital accessibility for all users, including people with disabilities. We are continually working to improve the accessibility of our website to provide an inclusive experience for everyone.

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which outline best practices for making web content more accessible to individuals with a wide range of abilities.

Accessibility Features

We aim to support accessibility by:

• Providing descriptive alternative text for images
• Using clear and consistent navigation throughout the website
• Structuring content with proper headings for screen reader compatibility
• Maintaining sufficient color contrast for readability
• Ensuring the website can be navigated using a keyboard
• Continuously reviewing our site for accessibility improvements

Ongoing Efforts

While we strive to make our website as accessible as possible, some content or features may not yet be fully optimized for all assistive technologies. We are actively working to identify and address these areas as part of our ongoing commitment to accessibility.

Third-Party Content

Some third-party integrations or applications used on our website may not be fully accessible. We encourage users to contact us if they encounter accessibility barriers related to third-party content.

Need Assistance?

If you experience difficulty accessing any part of our website or need assistance with placing an order, please contact us. We are happy to help and will do our best to provide the information or service you need in an accessible format.

Email: info@hlsembroidery.com
Response Time: We aim to respond within 1–2 business days.